News With 911 calls unanswered, town wants to fire Broward Sheriff’s Office

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Rob Raymon, the owner of Dr’s Toy Store in Pembroke Park, said he called 911 to report a burglary and no one showed up for 40 minutes.

After an hour, Raymon said he decided to call the mayor who took it upon himself to drive to his business to investigate. Pembroke Park officials said Raymon is not alone.

“Unfortunately, we can’t depend on them,” Raymon said about the Broward Sheriff’s Office.

Officials in the town are looking to fire BSO, saying taxpayers are not getting their money’s worth. They have depended on BSO for law enforcement since the 1980s.

“The crime rate in the town is the third highest crime rate for small towns in the state of Florida,” said Interim Chief David Howard.

Pembroke Mayor Geoffrey Jacobs said the town pays BSO about $3.4 million annually to have BSO deputies patrol the town of about 6,260.

“Currently, our response time with BSO is 17 minutes where the national average is 6 minutes,” Jacobs said adding, “What the town is paying for is for them to actually patrol the community, to be here in the town, not just respond to calls, but to actually be here.”

The town commissioned an independent study to review the service. It showed deputies assigned to Pembroke Park responded to nearly 60% of the calls and about 20% were from deputies in West Park. More concerning, Jacobs said, are the other about 20% of calls that went unanswered.

Howard is working on assembling the Town of Pembroke Park’s new police department to double the number of officers on duty for the same price.

“Right now we’re looking at 21 officers total with an additional 10 in reserve and part-time roles,” Howard said.

Jacob hopes it will be in place by February, but Howard is dealing with delays.

“Because the Sheriff’s Office was the primary law enforcement agency for the town for many, many years, there are many things that have to be changed in all of these computer systems,” Howard said.

The town plans to continue the contract with the Broward Sheriff’s Fire Rescue.

More data from the town’s study

  • BSO assigned to Pembroke Park: 57%
  • BSO assigned to West Park: 22%
  • Response time was 16 minutes during the winter
  • Response time was 20 minutes during the summer

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