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<blockquote data-quote="KPRC2" data-source="post: 56139" data-attributes="member: 148">We know caring for your loved ones is a big concern for many families. We do get questions regularly about this. You can find out important information about care facilities in the state if you know where to look.Question: “How to find out if an adult care facility is licensed? If licensed but not doing a good job of care of your loved one who can you report to,” asked viewer Denise.<img src="https://www.click2houston.com/resizer/4O2Sq5Q4Tcll5LQDCtaG6ltXtVE=/cloudfront-us-east-1.images.arcpublishing.com/gmg/77M5S3DICNDMFI6RRXULUTAIGM.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" />Answer: Texas Health and Human Services agency manages <a href="https://www.dshs.texas.gov/licensing-facilities.aspx" target="_blank">licensing, credentialing, and regulation</a> for long-term care providers and healthcare facilities. You can search for all kinds of helpful information there. Residential Care providers must be licensed as an assisted living facility and have a contract with the Texas Health and Human Services Commission.Search results on the state’s website will include information about inspections as well as best contact information and if they accept <a href="https://www.hhs.texas.gov/business/licensing-credentialing-regulation" target="_blank">Medicaid or Medicare.</a> When it comes to reporting an issue, the state has an online form and phone number you can call.The following information can be <a href="https://www.hhs.texas.gov/about/your-rights/complaint-incident-intake" target="_blank">requested by contacting HHSC</a> via fax, email, or mail:<ul>
<li data-xf-list-type="ul">Complaint information</li>
<li data-xf-list-type="ul">Investigation reports</li>
<li data-xf-list-type="ul">Ownership information</li>
</ul>To submit your request, please include your name, address, or other contact information and a clear description of the information you are requesting.Email: <a href="mailto:RSLTCR.RecordsMgmt@hhsc.state.tx.us">RSLTCR.RecordsMgmt@hhsc.state.tx.us</a>Fax: 512-438-2738Mail: Texas Health and Human Services LTC-R Open Records Mail Code E-349 P.O. Box 149030 Austin, Texas 78714-9030Question: What is the LTC Provider Search?Answer: You’ll see “LTC” a lot as you are researching care facilities. It simply means “long-term care” and usually references facilities. While nothing can replace visiting a facility or meeting with a provider in person, the LTC Provider Search can help you learn more about these providers and facilities.<img src="https://www.click2houston.com/resizer/hm5sHkjEHsR_CMYJoxT_zQBgas0=/cloudfront-us-east-1.images.arcpublishing.com/gmg/HZ2MDELJLRHTVMMP4BIPIUETSA.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" />The <a href="https://apps.hhs.texas.gov/LTCSearch/" target="_blank">LTC Provider Search includes information </a>about:<ul>
<li data-xf-list-type="ul">Nursing homes</li>
<li data-xf-list-type="ul">Assisted living facilities</li>
<li data-xf-list-type="ul">Intermediate care facilities for people with IDD</li>
<li data-xf-list-type="ul">Daytime programs for adults</li>
<li data-xf-list-type="ul">Home health, hospice and personal assistance services</li>
<li data-xf-list-type="ul">Prescribed Pediatric Extended Care Centers</li>
</ul><h4>Need help navigating all of this?</h4>We’ve told you before <a href="https://www.click2houston.com/news/investigates/2022/03/29/ask-amy-help-for-families-who-have-loved-ones-in-assisted-living-care/" target="_blank">you can contact an ombudsman</a> to help work out issues you might be having. An ombudsman is like a mediator for families and care centers. The state office of the long-term care ombudsman has a directory where you enter your zip code and find a representative near you. Services are free and confidential.The <a href="https://www.h-gac.com/area-agency-on-aging" target="_blank">Houston-Galveston area Council on Aging</a> can also help answer questions and connect you with someone.<h4>If you have a question for me, I’d love to help you out! Email <a href="mailto:AskAmy@kprc.com">AskAmy@kprc.com</a> and I’ll try to find answers for you.</h4><a href="https://www.click2houston.com/news/investigates/2022/07/26/ask-amy-finding-the-best-care-facility-for-your-loved-ones-how-to-check-past-issues/" target="_blank">Continue reading...</a></blockquote>

[QUOTE="KPRC2, post: 56139, member: 148"] We know caring for your loved ones is a big concern for many families. We do get questions regularly about this. You can find out important information about care facilities in the state if you know where to look. [B]Question: [/B]“How to find out if an adult care facility is licensed? If licensed but not doing a good job of care of your loved one who can you report to,” asked viewer Denise. [IMG]https://www.click2houston.com/resizer/4O2Sq5Q4Tcll5LQDCtaG6ltXtVE=/cloudfront-us-east-1.images.arcpublishing.com/gmg/77M5S3DICNDMFI6RRXULUTAIGM.jpg[/IMG] [B]Answer: [/B]Texas Health and Human Services agency manages [URL='https://www.dshs.texas.gov/licensing-facilities.aspx']licensing, credentialing, and regulation[/URL] for long-term care providers and healthcare facilities. You can search for all kinds of helpful information there. Residential Care providers must be licensed as an assisted living facility and have a contract with the Texas Health and Human Services Commission. Search results on the state’s website will include information about inspections as well as best contact information and if they accept [URL='https://www.hhs.texas.gov/business/licensing-credentialing-regulation']Medicaid or Medicare.[/URL] When it comes to reporting an issue, the state has an online form and phone number you can call. The following information can be [URL='https://www.hhs.texas.gov/about/your-rights/complaint-incident-intake']requested by contacting HHSC[/URL] via fax, email, or mail: [LIST] [*]Complaint information [*]Investigation reports [*]Ownership information [/LIST] To submit your request, please include your name, address, or other contact information and a clear description of the information you are requesting. [B]Email:[/B] [EMAIL]RSLTCR.RecordsMgmt@hhsc.state.tx.us[/EMAIL] [B]Fax:[/B] 512-438-2738 [B]Mail:[/B] Texas Health and Human Services LTC-R Open Records Mail Code E-349 P.O. Box 149030 Austin, Texas 78714-9030 [B]Question: [/B]What is the LTC Provider Search? [B]Answer: [/B]You’ll see “LTC” a lot as you are researching care facilities. It simply means “long-term care” and usually references facilities. While nothing can replace visiting a facility or meeting with a provider in person, the LTC Provider Search can help you learn more about these providers and facilities. [IMG]https://www.click2houston.com/resizer/hm5sHkjEHsR_CMYJoxT_zQBgas0=/cloudfront-us-east-1.images.arcpublishing.com/gmg/HZ2MDELJLRHTVMMP4BIPIUETSA.jpg[/IMG] The [URL='https://apps.hhs.texas.gov/LTCSearch/']LTC Provider Search includes information [/URL]about: [LIST] [*]Nursing homes [*]Assisted living facilities [*]Intermediate care facilities for people with IDD [*]Daytime programs for adults [*]Home health, hospice and personal assistance services [*]Prescribed Pediatric Extended Care Centers [/LIST] [HEADING=3]Need help navigating all of this?[/HEADING] We’ve told you before [URL='https://www.click2houston.com/news/investigates/2022/03/29/ask-amy-help-for-families-who-have-loved-ones-in-assisted-living-care/']you can contact an ombudsman[/URL] to help work out issues you might be having. An ombudsman is like a mediator for families and care centers. The state office of the long-term care ombudsman has a directory where you enter your zip code and find a representative near you. Services are free and confidential. The [URL='https://www.h-gac.com/area-agency-on-aging']Houston-Galveston area Council on Aging[/URL] can also help answer questions and connect you with someone. [HEADING=3]If you have a question for me, I’d love to help you out! Email [EMAIL]AskAmy@kprc.com[/EMAIL] and I’ll try to find answers for you.[/HEADING] [url="https://www.click2houston.com/news/investigates/2022/07/26/ask-amy-finding-the-best-care-facility-for-your-loved-ones-how-to-check-past-issues/"]Continue reading...[/url] [/QUOTE]

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